Shipping & Returns

General Shipping & Returns Q's

• Can I return sale items?
• How do I exchange an item?
• Do you deliver to PO Boxes?
• What happens if my order is lost in transit?
• Where is my order and how do I know if it has been shipped?
• What items are eligible for a return?

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Australia

• Can I get same day delivery in Australia?
• What happens if I select "Authority to leave" on the delivery instructions of my order?
• I'm in Australia, what shipping company do you use?
• I'm in Australia, how much does shipping cost?
• I'm in Australia, how long does delivery take?

Online & In Store Returns

• How and where can I send my return?
• I was sent an incorrect item, how can this be fixed?
• Can I return a product I purchased in one of your stores, back to your warehouse?
• Can I return a product I purchased online back into a store?

New Zealand Shipping & Returns

• Custom Duties and Taxes New Zealand
• How can I return my New Zealand online order?
• I'm in New Zealand, what shipping company do you use?
• I'm in New Zealand, how much does shipping cost?
• I'm in New Zealand, how long does delivery take?

U.S Shipping & Returns

• I'm in the U.S, what shipping company do you use?
• I live in the USA, how do I return a purchase?

International Shipping & Returns

• Custom Duties and Taxes for International orders
• What countries do you ship to?
• Can I return my international order?
• What shipping company do you use for international orders?
• How much does international shipping cost?
• How long will my international delivery take?